Overview

We want to give you the best customer service possible. That´s why we´re offering our residential customers a 30-Day Satisfaction Guarantee on CenturyLink™ High-Speed Internet, PURE Broadband, and Prism™.

Simply read the instructions below. If you meet the eligibility requirements and want to use the Satisfaction Guarantee, just click the link below to get to the Satisfaction Guarantee submission form. Once you get to the form, follow the directions to complete the form and submit it to us.

Eligibility Requirements

To qualify for the CenturyLink™ 30-Day Satisfaction Guarantee, you must have had residential CenturyLink™ High-Speed Internet, PURE Broadband, or Prism™ service active at your residence, must contact CenturyLink within 30 days of your applicable service activation date to initiate your disconnection of these services, and must complete the satisfaction guarantee request form.

Charges & Fees Waived Under the 30-Day Satisfaction Guarantee:

• High-Speed Internet, PURE Broadband, or Prism™ early termination fee
• First month's High-Speed Internet, PURE Broadband or Prism™ monthly recurring charges
• First month's High-Speed Internet, PURE Broadband or Prism™ monthly recurring equipment charges and all shipping and handling fees related to selected equipment
• High-Speed Internet, PURE Broadband or Prism™ data activation fee
• High-Speed Internet, PURE Broadband, or Prism™ installation fees
• Applicable taxes, fees, and surcharges related to High-Speed Internet, PURE Broadband, or Prism™ service and equipment monthly recurring charges

*Other fees and conditions may apply.

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