Overview

  

Taxes, Fees, and Surcharges: Applicable taxes, fees, and surcharges include a carrier Universal Service charge, carrier cost recovery surcharges, a one-time, High-Speed Internet activation fee, and state and local fees that vary by area and certain in-state surcharges. Cost recovery fees are not taxes or government-required charges for use. Taxes, fees, and surcharges apply based on standard monthly, not promotional, rates.

HSI 30-Day Satisfaction Guarantee (L-CTL): Applies only to new, standard, residential CenturyLink™ High-Speed Internet or PURE Broadband services in select markets ("Service"). To be eligible, customer must cancel Service no later than the 30th day after Service installation at customer´s residence and complete online form at www.centurylink.com/30days. CenturyLink will credit the following applicable charges to customer´s CenturyLink invoice within 60 business days following disconnection date: monthly recurring Service charges, monthly recurring or nonrecurring modem or router charges (if modem and router are returned within 30 days of Service disconnection), shipping and handling fees for modem or router, activation fee, and all applicable taxes, fees, and surcharges related to Service and equipment. Does not apply to charges related to voice product, jack work and inside wiring, professional installation fees, as well as selected optional charges, such as add-on services. Equipment must be returned within 30 days after service disconnection. Customer must follow the return process found in the equipment box (black and white card) or in the User Manual to return equipment. No credit will be given for equipment that is incomplete or damaged.

Prism™ TV 30-Day Satisfaction Guarantee: Applies only to new, standard, residential CenturyLink™ Prism service in select markets ("Service"). To be eligible, customers must cancel Service no later than the 30th day after service activation at customer´s residence and complete online form at www.centurylink.com/30days. CenturyLink will credit the following applicable charges to customer´s CenturyLink invoice within 60 business days following disconnection date: monthly recurring Service charges, monthly recurring equipment charges (if equipment is returned within 30 days of disconnection date), shipping and handling fees for equipment, professional installation fees, activation fee, and all applicable taxes, fees, and surcharges related to Prism service and equipment. Additional charges will apply for Pay Per View movies and events and On Demand purchases. May not be available with other offers or promotions.

Service: Unless customer properly exercises Satisfaction Guarantee described above, early termination results in customer being responsible for payment of the applicable early termination fees.