 |
Overview |
|
|
| We want to give you the best customer service possible. That's why we're offering our residential customers a 30-Day Satisfaction Guarantee on CenturyLink™ High-Speed Internet. If you aren't 100% satisfied with your High-Speed Internet experience for any reason, you may be eligible to get credit up to 60 business days after your service disconnection date. Simply read the instructions below. If you meet the eligibility requirements and want to use the Satisfaction Guarantee, just click the link below to get to the Satisfaction Guarantee submission form. Once you get to the form, just follow the directions to complete the form and submit it to us. |
||
Eligibility Requirements |
||
| To qualify for the CenturyLink™ 30-Day Satisfaction Guarantee; you must have had residential CenturyLink™ High-Speed Internet service installed at your residence for 30 days or less and complete the satisfaction guarantee request form at least 5 days BEFORE the disconnect date of your CenturyLink™ High-Speed Internet service. | ||
Services & Fees Waived Under the 30-Day Satisfaction Guarantee: |
||
|
• High-Speed Internet early termination fee • First month's High-Speed Internet monthly recurring charges • First month's High-Speed Internet monthly recurring modem/router charges and all shipping and handling fees related to selected modem or router • High-Speed Internet data activation fee • High-Speed Internet installation fees • Applicable taxes, fees, and surcharges related to High-Speed Internet service and modem/router monthly recurring charges |
||
*Other fees and conditions may apply.View details. |